Case file · team chat
Slack
Salesforce · agreement captured 2026-07-11
You have almost no direct rights against Slack here — your employer (the 'Customer') controls your data and can access, export, or delete it at will, while Slack disclaims almost all liability and caps its damages to you at $100.
What you're agreeing to
These User Terms apply to individual users ('Authorized Users') who join a workspace created by an organization or person (the 'Customer') that has its own separate contract with Slack. Anything you type, upload, or share — messages, files, etc. — is legally owned by the Customer, not you, and the Customer has broad control to export, retain, share, or delete that data, or to deprovision your access entirely, often without any notice to you.
Slack explicitly disclaims most responsibility toward you as an individual user: it provides the Service 'AS IS,' pushes disputes about your data back to the Customer, and states it makes no warranties to you. Slack's liability to you is capped at $100 total, and neither party can recover lost profits or indirect damages. Slack also states that consumer protection laws generally don't apply, since Slack considers itself a business tool rather than a consumer product, though it carves out exceptions where local law (e.g., Australian consumer law) can't be excluded.
Your account exists 'at the pleasure' of the Customer and Slack — your access can end whenever the Customer's subscription lapses or Slack/the Customer decides to terminate you, and there's no promise of advance notice to you personally. Governing law and venue follow whatever was negotiated in the Customer's separate contract with Slack, which you as an individual user never see or negotiate. There is no arbitration clause or class-action waiver in this particular document, and disputes go to court, with the prevailing party recovering attorney's fees.
The charges
3 high · 3 medium · 1 low · 7 total
Your employer owns your content, not you
HighAnything you post, message, or upload in the workspace is legally the Customer's property, meaning your employer or workspace admin can access, export, retain, or delete it as they see fit, and you have no independent ownership claim.
you acknowledge and agree that the Customer Data is owned by Customer and the Contract provides Customer with many choices and control over that Customer Data.
Liability to you capped at $100
HighNo matter how serious the harm Slack might cause you, its maximum financial responsibility to you personally is capped at a mere $100, and it excludes indirect or consequential damages entirely.
OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY BREACH OF THE USER TERMS IS ONE HUNDRED DOLLARS ($100) IN THE AGGREGATE.
Slack disclaims all warranties and pushes disputes to your employer
HighIf something goes wrong with your data or account, Slack says it's not responsible — you must go to your employer/workspace admin, who is solely responsible for resolving disputes about your data or the Service.
SLACK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO YOU RELATING TO THE SERVICES, WHICH ARE PROVIDED TO YOU ON AN “AS IS” AND “ AS AVAILABLE” BASIS.
Access can end anytime, for any reason, without notice to you
MedYour account can be terminated by your employer or by Slack at any time, and you're told to go to your employer if you disagree — you have no independent right to keep your account or receive advance warning.
These User Terms remain effective until Customer’s subscription for you expires or terminates, or your access to the Services has been terminated by Customer or us.
Consumer protection laws may not apply to you
MedSlack asserts that ordinary consumer-protection rights don't apply to you because it considers itself a business tool, only backing off where local law absolutely forbids this, which could weaken your legal protections in many jurisdictions.
To the maximum extent permitted by law, you hereby acknowledge and agree that consumer laws do not apply.
Terms can change with only 'reasonable notice,' and continued use = acceptance
MedSlack can unilaterally modify these terms or the Acceptable Use Policy; if you keep using the Service after the change takes effect, you're automatically bound, even if you never explicitly agreed.
If you use the Services after the effective date of any changes, that use will constitute your acceptance of the revised terms and conditions.
You can't assign your rights without Slack's consent, but Slack can assign freely
LowThis creates an imbalance: Slack can transfer its side of the agreement (e.g., in a merger or sale) without asking you, while you need Slack's permission to do the same.
You may not assign any of your rights or delegate your obligations under these User Terms... without the prior written consent of us... We may assign these User Terms in their entirety... without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
On the record — category grades
No graded alternative yet